not interrupt the opponent.Silently listen to all his claims without trying to insert the word.Rather, the prosecutor wants you to do the reverse reaction: emotions, trying to justify and defend their point of view.However, it is not necessary to maintain communication and set the tone to move to higher tones.Quietly listen to all the claims, even if they are totally unfounded.
Use your imagination to keep a straight face.Stand under a hail of accusations not so easy, even if you will own imagination.There are many popular methods to return confidence and reflect the mental attack.For example, imagine that between you is a thick glass wall: the words of her opponent fight back and fly away.Try as much as possible to detail the barrier, consider the color, texture.
can use less humane subjects.For example, pour on the head of an imaginary enemy bucket of ice water or overturn it as trash.In any case, each of these methods will be distracted and less sensitive to accusations and attacks.
Take the word.It is worth doing only if the interviewee has finished his tirade.In no case do not justify starting his speech with phrases, "You misunderstood ...", "It was not me ..." and so on. N. If you do make a mistake, do not be afraid to openly admit his mistake.But to take someone else's blame, of course, not worth it.
Do not respond to insults with the same.If the opponent can not calm down and go to a constructive conversation, refuse to continue the conversation in such a tone and promise to talk later.
However, such tactics can not always afford.For example, in the office of the chief, too harshly chastises you for any mistake, we have to patiently listen to angry speech from beginning to end.In this case, do not lose self-confidence and self-righteous, persistently but politely defending their opinions.